The quiet work that keeps you online.
Proactive monitoring, security patching and dependable support long after launch.
The shapes bespoke software usually takes.
Monitoring and uptime
Your site and systems watched around the clock - we usually know something's wrong before you do, and long before a customer tells you.
Security patching
Frameworks, plugins and server packages kept current, with urgent vulnerabilities patched on disclosure rather than on the monthly round.
Dependency updates
The unglamorous work of keeping libraries and platforms on supported versions - so upgrades stay routine instead of becoming a crisis every three years.
Backups and recovery
Automated backups, stored away from the server and actually test-restored - because an unverified backup is a hope, not a plan.
Performance tuning
Watching the slow queries, the growing tables and the creeping page weight - and fixing them before your users feel it.
Small improvements pipeline
A steady lane for the little jobs - copy changes, small features, tweaks - handled promptly instead of queueing behind big projects.
Four steps, no surprises.
Discovery call
What you're running, where it lives and what's been neglected.
Health check
We review the code, hosting, backups and risks, and propose an arrangement that fits.
Stabilise
Backups verified, patches applied and monitoring switched on before anything else.
Ongoing care
Monitoring, updates and a small-improvements lane, reported in plain English.
Maintenance and support, taken seriously.
Websites and business systems don't stay healthy on their own. Frameworks age, security vulnerabilities are disclosed weekly, certificates expire, and the server that "just works" is quietly running an operating system nobody supports any more. Maintenance and support is the discipline of dealing with all of that before it becomes downtime: monitoring, patching, verified backups and a steady hand on the systems your business depends on.
We support software we built and software we didn't. Taking over an existing site or system starts with a health check - what's running, what's out of date, and what would happen if it fell over tonight. From there most clients settle into a monthly arrangement sized to the system: some need genuine attention every week, others need monitoring, updates and the reassurance that someone competent will pick up when it matters.
We'd rather be honest than impressive about response times. We're a small senior UK team, not a 24/7 call centre, and we don't sell service levels we can't keep. What clients get is monitoring that alerts us early, urgent issues treated as urgent, and plain reporting on what was done and why - which in practice beats most glossy SLAs.
What you receive
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Monitoring that alerts us, not you - problems spotted early, often fixed before you notice.
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Verified backups - taken automatically, stored elsewhere, restore-tested.
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A plain monthly note - what was patched, what was improved, what to watch.
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No lock-in - documentation and access stay current, so you could leave any time.
“Prompt communication, real attention to detail, and a website we're extremely pleased with. Highly recommended.”
Asked before every build.
Yes - a good share of our support work is exactly that. We start with a paid health check covering the code, hosting, backups and security posture, and you get a written state-of-play before any commitment. Occasionally we find something we can't responsibly support, and we'll say so - along with what to do about it.
The honest answer: we're a senior UK team, not a 24/7 call centre, and we won't invent an SLA to win work. In practice, monitoring means we often start on urgent issues before clients report them; urgent problems are picked up quickly in working hours, and genuinely-broken gets out-of-hours attention. If your business truly needs contractual 24/7 cover, we'll tell you what that costs to do properly - or that we're the wrong fit.
A typical monthly arrangement covers monitoring and uptime, security patching, dependency updates, verified backups and a bank of hours for small changes and fixes. It's sized to the system - a marketing site needs far less than a line-of-business platform - and you get a plain-language note each month covering what was done and why.
No. We work with your existing hosting where it's sound, and recommend a move only when the current setup is the actual problem. Where we do manage hosting, it runs on mainstream cloud providers - in your own accounts wherever possible, so the infrastructure is always yours.
The site is down, data looks wrong, or something security-related - that's an emergency, and it jumps every queue. Monitoring usually raises it before anyone rings. We work the incident, tell you what we know in plain English as we go, and follow up with what happened and what's changed so it doesn't repeat.
Arrangements are month-to-month by default - nobody does their best work for a client held hostage. Longer terms exist only where we're reserving guaranteed capacity for you. And if you do leave, you take current documentation, access and backups with you.
Tell us what you're trying to build.
We'll give you a straight answer on scope, cost and timescale - and honest advice if we're not the right fit.